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Frequently Asked Questions

About Harborside
Adult Use Cannabis Regulations
Ordering for Delivery
Ordering for Pick Up
Rewards Program
Clones




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About Harborside



While we cannot accept credit cards, you can use your debit card to make your payment at the register. You can also use our onsite ATM to withdraw funds for your purchase.


Oakland
Monday - Sunday
10AM - 8PM
Phone Ordering: 10 am - 6:30 pm
Delivery: 11 am - 7 pm

San Jose
Monday - Sunday
10AM - 8PM
Phone Ordering: 11 am - 7:30 pm
Delivery: 12 pm - 8 pm



Click here for directions and maps to our Oakland or San Jose locations.



Click here for the Oakland menu
Click here for the San Jose menu
Call our call center at 888-994-2726 ext 1 between 10am-7:30pm



THC stand for Tetrahydrocannabinoid and it is the psychoactive ingredient in cannabis that causes feelings of euphoria. People who seek to induce euphoric sensations seek the products with the most THC (THC+); people seeking to minimize the psychoactivity of the plant, seek lowest levels of THC (THC-)

THCA is a precursor to THC and it is listed as a reference. Many dispensaries list only one of these values (THCA) to inflate the perception that their medicine has more THC than accurate. We list both values to avoid confusion.

CBD is a different Cannabinoid than THC and has no psychoactive properties. In fact, medicine containing high levels of CBD will prevent the euphoric sensations caused by THC and it is prefered by patients who wish to avoid those sensations. Many states only allow the use of CBD cannabis. It is also the prefered medicine for children and animals to avoid the confusion that may be caused by psychoactivity.



Unfortunately Adult-Use regulations prohibit us from offering any free product.



Phone: 888-994-2726 (888-99HARBORSIDE)
Email: info@shopharborside.com




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Adult Use Regulations - Starting January 1st 2018



California adult-use sales started on January 1, 2018.



No. Harborside’s hours are still the same -- 10AM-8PM every day.



Yes. There will be no change in our Web order pickup and delivery services. As of mid-December, 2016, Express Delivery has been discontinued.



No. You only need a government-issued identification card showing that you are 21 years old or over.



No.



In 2018, state laws will limit the quantity of cannabis a person can buy per day. Because of this, Harborside is required to scan your ID card. Unless you have explicitly signed up for the Harborside Rewards program, your personal information will NOT be stored ANYWHERE. Harborside takes privacy very seriously.



Yes. With the legalization of adult-use cannabis, the city and the state will increase taxes on cannabis sales at all California dispensaries and delivery services. The specific tax increases depends on your city. For Harborside locations, Oakland taxes will increase from 14.25% to 38.20%, and San Jose taxes will increase from 19.25% to 38.20%. These tax increases started January 1, 2018.

If you would like to learn more about California Adult-Use Cannabis taxes, please visit California Department of Tax and Fee Administration website



State law limits adults to purchase one ounce (28.5 grams) of non-concentrated cannabis (flower), eight (8) grams of concentrated cannabis, and six (6) clones (immature plants) per day.



Yes. For adult-use sales, no single edible package can contain more than 100mg of THC. Edible products must also contain no more than 10mg THC per serving.



Yes, Harborside will continue to sell clones (immature plants). An adult aged 21 or over may purchase six (6) clones per day.



Harborside prides itself on the quality and size of its menu of products. We will continue to offer you the best quality cannabis products at the best price. However, licensing and regulatory issues may limit selection in some cases, especially in early 2018.



No. Most public spaces prohibit smoking or vaping cannabis products. This includes Harborside’s parking lot.



Not right away, although we will probably see child-resistant packaging guidelines for individual products roll out throughout 2018. Current regulations require dispensaries to provide child-resistant, resealable “exit bags” for customers. At home, it is important to keep your cannabis in a safe spot away from children and pets.



Harborside will continue to serve medical patients, however, we will not be able to sell quantities in excess of one ounce of non-concentrated cannabis (flower) or eight grams of concentrated cannabis. Harborside is unable to sell to any medical patient under the age of 21. Harborside will issue a 9.25% discount for medical patients with a county-issued medical ID card. Click here for more information about county-issued medical cannabis ID cards.



You can carry one ounce of non-concentrated cannabis (flower) and eight grams of concentrated cannabis.



You can gift one ounce of non-concentrated cannabis (flower) and eight grams of concentrated cannabis at one time.



No. Driving under the influence of cannabis is illegal and dangerous.





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Ordering for Delivery

Harborisde offers free delivery to residences and work locations within cities that allow recreational cannabis. See below for a complete list of cities, and minimum order quantities.

Due to current regulations within certain cities, we are unable to deliver to them at this time; we apologize for any inconvenience. We will be monitoring your city for any changes in the current policy and will keep you updated as soon as further information becomes available. Please reach out to our call center representatives at 888-994-2726 for more information.

Please note that during special sales events (such as 4/20) delivery times might be delayed, and cut-off times may change, due to high demand. We apologize for any inconveniance.


For Oakland, Alameda, and San leandro: Order a minimum of $50 (before taxes) from our Oakland Menu and receive delivery in about an hour between the hours of 11am and 8pm. Orders must be placed before 7pm.

For Albany, Berkeley, Emeryville, Hayward, Richmond, and San Lorenzo: Order a minimum of $75 (before taxes) from our Oakland Menu and receive same day delivery between the hours of 1pm and 8pm. Orders must be placed before 4pm for same day service.

For Belmont, Brisbane*, Concord, Dublin, Foster City*, Lafayette, Livermore, Millbrae, Moraga, San Carlos*, Pleasant Hill, Walnut Creek, and Union City: Order a minimum of $100 (before taxes) from our Oakland Menu before 4pm for same day delivery between 1pm and 8pm. Orders placed after 4pm will be delivered the following day.
*customers in Brisbane, Foster City, and San Carlos need to order by noon for same-day delivery.



For San Jose: Order a minimum of $50 before taxes from our San Jose Menu before 7:30 for same day delivery. (we are no longer able to deliver to Campbell)
You will receive a delivery-window confirmation, and a text when your order is on the way. Delivery times may vary based on traffic and order volume. You must have a valid government issued ID (such as a driver's license) at the time of delivery

Please note that during special sales events, delivery times might be delay due to high demand. We apologize for any inconveniance.

We are unfortunately unable to deliver to the following cities: Alamo, Antioch, Blackhawk, Brentwood, Burlingame, Clayton, Colma, Cupertino, Daly City, Danville, Diablo, Pleasanton, Redwood City, San Mateo, Fremont, Hillsborough, Los Altos, Los Gatos, Marin City, Milpitas, Morgana Hill, Mountain View, Newark, Palo Alto, Pittsburg, San Ramon, Saratoga, Sausalito

Please note that during special sales events (such as 4/20) delivery times might be delayed, and cut-off times may change, due to high demand. We apologize for any inconveniance.



24 hr Online Ordering: Oakland and San Jose (some resrictions may apply).

    Call center (888) 99-Harborside (1-888-994-2726):
  • Oakland Call Center Hours: 10am - 8:00pm
  • San Jose Call Center Hours: 11am - 8:00pm

Please note that during high volume sales events (such as 4/20), waiting times may be longer than usual.


We accept the following forms of payment:

  • Cash close to the total amount or greater - Drivers do not carry change.
  • Cashier’s check, money order.
  • CanPay Debit. Click here for more details
  • Debit cards

Unfortunately, we cannot accept:

  • Personal Checks
  • Credit cards



CanPay is a free and secure app-based debit payment system for the Cannabis Industry:

  • Free to sign up. No user fees. Apply here.
  • Works like a debit card, payment is issued from your bank account.
  • Daily Approved limit is $250.
  • You just need your Driver's License and Checking Account number to sign up.
  • Transaction on Bank statement will say "Harborside".
  • Accounts are approved within minutes.
  • For more information, visit the Canpay FAQ page.



  • Drivers retain the right to refuse service to anyone
  • Abuse of the service or our staff will result in denial of service
  • Driver carries no product other than your cannabis medicine
  • We will only complete deliveries during daylight hours
  • Driver vehicles have security cameras and are tracked via GPS through security headquarters
  • Maximum order is 1oz./flowers or 8 grams of concentrates or edibles, or an equal combination of those items/quantities. *** certain restrictions can apply***
  • We will only deliver to a residence, your work, or hotel where you are checked in. Addresses and contact numbers will be verified
  • Our drivers will not be in uniform or in a marked car. Drivers are randomly and anonymously followed by our trained safety personnel to ensure best practices
  • Deliveries are packaged in special exit bags. All items are sealed
  • Please restrain dogs and other animals. We do not know your pets and it is easier for all of us if they are restrained during the visit



  • Starting January 1st 2018, you just need a Government Issued ID i.e Driver’s License, State ID, or passport. The ID must be valid (not expired) and proof that you are over the age of 21



Dues to the adult-use regulations we cannot accept returns on product except if an item is defective (such as a cartridge that doesn't work), in which case we will replace the defective item for a working one. No refunds can be issued, and partial credit may be issued for partially used cartridges.



  • Unfortunately, we cannot deliver clones
  • Pick up orders for clones are also unavailable, except for the Dark Heart Nursery Clones



Regulations prohibit the issue of free cannabis products. We are working on a way to celebrate and welcome our new customers and we will let you know as soon as we have one.




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Ordering for Pick Up


Your pick up order will be ready 15 minutes after placing the order.


We hold pick up orders for 24 hours



  • In Oakland, the pick up counter is near the entrance to the dispensary.
  • In San Jose, our pickup line is located in front of our main line as you walk onto the sales floor.


Yes, you can ask someone else to pick up your purchase, but they must be over the age of 21 and qualified to make the purchase themselves (not exceed their daily purchase limits)


Unfortunately we cannot process exchanges or returns at the pick up counter. To make an exchange for a defective item, you must speak with a manager.


If you need to cancel your order, please call us at 888-994-2726, respond to the text notification you received, or email us at pickup@harborsidehealthcenter.com with the word "cancel" in the subject line and we wil cancel the order


We hold orders until the end of the day for when the order was requested. Please let us know if you will be unable to pick up your order.


If you need to make a change to your order when you get to the pick up counter, we will accomodate as possible. However, we cannot have consultation or allow you to make selections at the pick up counter. If you need to ask questions or wish to inspect the products to make a decision, please visti our regular sales counter.




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Rewards Program


  • We are updating our rewards program to comply with adult use regulations. We will be launching this program soon and we will post more detail in our website.



  • Unfortunately we cannot redeem any rewards points until we have clarified the meaning of the new of the adult-use regulations.



The adult regulations released in November affected our ability to release the rewards program as planned in December. Our new planned release date in the first quarter of 2018. We will update the release date as soon as we have more information.



We are always looking for better ways to serve you. The new Rewards Program will enable you to use their points online and in the store. It is also designed to better reward our regular customers.



All of your existing points will be converted to your new account when you sign up for the program at the time of the launch. Accounts that are not used for 6 months will be considered abandoned and will lose all their points.



You earn points from making purchases, and redeem these points for free Harborside products and merchandize. You can also move to higher tiers, depending on how frequently you earn points. Higher tiers earn more points for every dollar spent. We will post more information in this page as it develops.



Nope. But why wouldn’t you? We want to reward your participation, and it doesn’t cost you anything,




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Clones


    Yes we carry wide variety of clones. For more information about our current clones list please check our online menu:
  • Oakland: Oakland
  • San Jose: San Jose



    We do not offer returns or exchanges on seeds and clones



    Yes, we carry them at our Oakland and San Jose location. D



  • Oakland location: DHN clones are available for online ordering through DHN. Please check throughout the day for the updated list.
  • San Jose Location: Available only in-store on Thursday, first come first serve.


Visit the Dark Heart Nursery home page and you can place an order for pick up at the Harborside Oakland location



Adult use regulation limit the number of clones to 6 per person per day. Exception can be made for medical patients who have a explicit permission from their doctor to exceed the legal limit. Orders for clones exceeding the daily limit of 6 must be placed in advanced through the DHN website and the medical patient purchasing them needs to furnish proof of their legal exception.


Unfortunately, Dark Heart Nursery clone orders cannot be modified. Multiple orders will not be filled.



  • For quality control reasons we can only hold clone reservations for 24 hours.



    We will hold all DHN Clones orders for 24 hours after the order is placed. After that, unclaimed orders will be released to the public.



    DHN Clones orders will be pre-packaged and will not be swapped or selected at the counter. Members are allowed to deny the order but will not be able to order again until all reservations are filled.


Purchases that except the legal limit of 6 clones must be made by the medical patient who has the exception letter. Adult use sales of 6 clones or less can be made by properly documented medical patients.


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If you have more questions or if you would like to make suggestions, contact us.





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Harborside Oakland

1840 Embarcadero
Oakland, CA 94606

(888) 994-2726

LIC# A10-17-0000041


Harborside San Jose

1365 North 10th St
San Jose, CA 95112

(888) 994-2726

LIC# A10-17-0000023


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Harborside

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