Frequently Asked Questions

About Harborside

Do you accept Credit and Debit Cards?
What are your hours?
How do I get to Harborside?
Do you have your menu online?
Do you offer a gift for first time patients?
My Doctor's recommendaton has expired; can I still make a purchase?
How can I reach you?

How to Become a Medical Cannabis Patient

What do I become a Harborside Patient?
How do I get a California Medical Cannabis Patient ID?
Do you require the State ID card or CMCP ID?
Do I need to sign anything?
Are there any membership fees?
Can I get pre-verified?
Can I use a State ID card?

Ordering for Delivery

How does Delivery Work?
Delivery Areas, Schedule, Minimum Orders?
What hours do you deliver?
What are my payment options?
What is CanPay and how do I sign up?
Do you have any Safety Guidelines for Delivery?
What do I need to receive delivery?
What is your return policy on deliveries?
Do you delivery clones?
Is there a gift for first time patients ordering delivery?

Ordering for Pick Up

When will my order be ready for pick up?
How long will you hold my order?
Where do I pick up my order?
Can someone else pick up in my behalf?
Can I return a purchase at the pick up counter?
Can I cancel my order?
How long do you hold an order?
Can I make changes to my order when I come to pick it up?
Can caregiver place online orders for patients?

Rewards Program

How does your Rewards Program work?
Which are the reward programs items available?
How do I know my accumulated points balance?
How do I redeem my point when ordering online for pick up or delivery?

Clones

Do you carry clones?
Can I return seeds or clones?
Do you caryy Dark Heart Nursery clones?
When are DHN Clones available?
How do I reserve CHN Clones: Oakland location only!
How many DNH Clones can I reserve?
How can I change my order of DHN Clones?
I received a confirmation with a zero quantity, do I still have a reservation?
When can I pick up my DHN Clones?
How long do you hold DHN Clone orders?
Can I select my DHN Clones when I arrive?
Can someone else pick up my order?
Any other tips for picking up my DHN CLones?

If you have more questions or if you would like to make suggestions, contact us.


Do you accept Credit and Debit Cards?

    While we cannot accept credit cards, you can use your debit card to make your payment at the register. You can also use our onsite ATM to withdraw funds for your purchase.

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What are your hours?

Oakland Location:
Monday - Sunday, 10AM – 8PM

San Jose Location:
Monday - Sunday, 10AM – 8PM

Online/Phone Ordering:
Monday - Sunday, 10 am - 6:30 pm

Cannabis Delivery Hours:
Monday - Sunday, 1 pm - 7 pm

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How do I get to the Harborside dispensary?

Click here for directions and maps to our Oakland or San Jose locations.

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Do you have an online menu?

Click here for the Oakland menu
Click here for the San Jose menu
Click here for the Delivery menu
Call our call center at 888-994-2726 ext 1 between 10am-7:30pm

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Do offer a free gift for fist time patients?

Yes. When you first become a member of Harborside, you can choose between a Harborside pre-roll, HLT brownie, Solio, or CBD-Goodiez (product may change based on availability)

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My Dr Recommendation expired; can I still make a purchase?

No. We need to have a current recommendation on file to complete any purchases and exchanges.

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How can I reach you?

  • Phone: 888-Harborside
  • Text Message: 510-488-6791
  • Email: info@shopharborside.com

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What do I need to become a Harborside member?

In order to purchase medicine from Harborside, you need to sign a membership agreement. The membership is free and all you need to bring are:

    1. Valid government issued ID
    2. Either a Doctor’s Recommendation for Medical Cannabis*
        - or -
        Medical cannabis Patient ID card

You can bring these documents to one of our locations and complete the membership agreement. Or you can register online here.

*Recommendations letter will need to be verified in order to make a purchase. Please make sure to visit us during your doctor’s regular business hours.

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How do I get a California Medical Cannabis Patient ID?

The California Medical Cannabis Patient ID Center issues a medical ID card for $35. The advantage of the card, other than being laminated, is that it is recognized in most dispensaries in the Bay Area as a way to gain access without further verification. The CMCP is located at 1733 Broadway in Oakland.

The Department of Health services in many California cities also offers a Medical ID card program. Ask your local DHS for how to obtain

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Do you require the State ID card or CMCP ID?

No. There are some licensed dispensaries that require a medical ID card. In accordance with State Bill 420 regulations, we will honor your doctor's recommendation provided we can reach your doctor's office to verify it.

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Do I need to sign anything?

Harborside is a collective of patients. In order to visit our dispensary facilities, you must register as a member of our collective, which involves signing an agreement stating your intention to relate with Harborside as such.

Click here to view our Membership Agreement.

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Are there any membership fees?

No. There are no membership fees whatsoever.

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Can I get pre-verified?

If you are bringing your Doctors Recommendation, we can save time by verifying it ahead of time. There are several options to get pre-verified.

    Email us a picture of your documentation.
    Send a text message to 510-488-6791
    Live Chat Us by following the link on the lower right corner of our ordering menu

****We will do our best to get you pre-verified in a timely manner. At all times, please make sure to have your current recommendation letter and government issued ID****

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Can I use a State ID card?

Yes. We also recognize the State ID card, which is also issued by the CMCP (see question above). The State ID is sponsored by the state of California, costs twice as much as the CMCP ID, and takes longer to obtain. Please note that the California Attorney General has also disclosed a willingness to share patient information collected by the State ID card program with the federal government. The CMCP card, by contrast, is cheaper and your information will not be shared by anyone without a subpoena or your express permission. Both cards are issued at the same place – the CMCP.

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How does Delivery Work?

We offer a complimentary delivery service (with minimum order) to the Greater Bay Area. Our menu of holistic, herbal medicine is available for online ordering and is 100% guaranteed.
You can place an order online, by calling us, or you can chat with us.
Depending on your location, your delivery driver will call you around 12:30pm or 3:30pm to schedule a delivery time-window. If you miss that phone call, please make sure to contact our call center to confirm your preferred time-window of delivery.

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Delivery Areas, Schedule, Minimum Orders

    Blue - $50 minimum - Same Day Delivery 10am - 7pm. Oakland and Alameda

    Purple - $50 minimum - Same Day Delivery if ordered before 3:30pm. San Leandro, San Lorenzo, Emeryville, Most of Berkeley (Any Berkeley address beyond Buchanan St exit/ Marin Ave must order by noon to receive same day delivery)

    Green - $100 minimum - Same Day Delivery if ordered before Noon. Delivery between 1-6:30pm. Please see map.

    Red - No delivery allowed by local ordinances. We may not deliver in San Jose city limits. You may order from the San Jose location for pick up.

harborside Delivery Map

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Hours for Ordering Medical Cannabis for Delivery or Pickup

  • Online Ordering: 24 hours per day (some restrictions may apply)
  • Call Center Hours: 10am - 7:00pm daily - (888) 99-Harborside (1-888-994-2726)
  • Text message 10am - 7:00pm: 510-488-6791
  • Delivery times may vary based on traffic and order volume

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What are my Payment Options?

We accept the following forms of payment:

  • Cash close to the total amount or greater
  • Drivers do not carry change.
  • Cashier’s check, money order.
  • CanPay Debit. Click here for more details
Unfortunately, we cannot accept:
  • Personal Checks
  • Debit cards
  • Credit cards

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What is CanPay and how do I sign up?

CanPay is a free and secure app-based debit payment system for the Cannabis Industry:

  • Free to sign up. No user fees. Apply here.
  • Works like a debit card, payment is issued from your bank account.
  • Daily Approved limit is $250.
  • You just need your Driver's License and Checking Account number to sign up.
  • Transaction on Bank statement will say "Harborside".
  • Takes 2-3 days to get approved the first time, but it will simplify your way of paying.
  • For more information, visit the Canpay FAQ page.

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Cannabis Delivery Safety Guidelines

  • Drivers retain the right to refuse service to anyone
  • Abuse of the service or our staff will result in denial of service
  • Driver carries no product other than your cannabis medicine
  • We will only complete deliveries during daylight hours
  • Driver vehicles have security cameras and are tracked via GPS through security headquarters
  • Maximum order is 8oz./flowers or 16 concentrates or 20 edibles, or an equal combination of those items/quantities. *** certain restrictions can apply***
  • We will only deliver to a residence, your work, or hotel where you are checked in. Addresses and contact numbers will be verified
  • Our drivers will not be in uniform or in a marked car. Drivers are randomly and anonymously followed by our trained safety personnel to ensure best practices
  • Deliveries are packaged in discreet paper bags
  • Please restrain dogs and other animals. We do not know your pets and it is easier for all of us if they are restrained during the visit

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What do I need to receive delivery?

  • Recommendation letter from a licensed California doctor
  • Government Issued ID i.e Driver’s License, State ID
  • Complete Collective agreement to become a member with Harborside Health Center. You can register online here
  • **First time patients with Harborside Health Center will need to provide the recommendation letter and government issued id before receiving delivery***

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What is your return policy on deliveries?

We offer a 100% Satisfaction Guarantee. If you are displeased with your selection for any reason, we will provide you with an exchange or credit towards another purchase within 21 days. We don’t provide cash refunds. Partial credits will be provided for partial used product.

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Do you deliver Clones?

  • Unfortunately, we cannot deliver clones
  • Pick up orders for clones are also unavailable, except for the Dark Heart Nursery Clones

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Do you offer a first time gift?

  • Yes. When you first become a member of Harborside, you can choose between a Harborside pre-roll, HLT brownie, Solio, or CBD-Goodiez (product may change based on availability)
  • If you are a new member and are placing an online order for delivery or pick up, please let us know in the notes section of your order or when you come in to pick it up

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When will my order be ready for pick up?

  • Your pick up order will be ready 15 minutes after placing the order.

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How long will you hold my order?

  • We hold pick up orders for 24 hours

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Where do I pick up my order?

  • In Oakland, after check in, visit the first counter to the right, near our cartridge bar.
  • In San Jose, our pickup line is located in front of our main line as you walk onto the sales floor.

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Can someone else pick up my order?

  • Only the member placing the order or the member caregiver will be allowed to pick up the order

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Can I return a purchase at the pick up counter?

  • Unfortunately we cannot process exchanges or returns at the pick up counter. Please visit the main counter for any such transactions.

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Can I cancel my order?

  • If you need to cancel your order, please call us at 888-994-2726 or email us at pickup@harborsidehealthcenter.com with the word "cancel" in the subject line and we wil cancel the order

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How long do you hold an order?

  • We hold orders until the end of the day for when the order was requested. Please let us know if you will be unable to pick up your order.

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Can I make changes to my order when I come to pick it up?

  • If you need to make a change to your order when you get to the pick up counter, we will accomodate as possible. However, we cannot have consultation or allow you to make selections at the pick up counter. If you need to ask questions or wish to inspect the products to make a decision, please visti our regular sales counter.

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Can caregiver place online orders for patients?

  • Caregivers, please do not make online accounts. If you need to order medicine for a patient, please use the patient's account and let us know that the Caregiver will be picking up or receiving the medicine in the comments field, or when you come in to pick it up.

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How does your Rewards Program work?

  • You earn one Rewards Point for every dollar you spend at Harborside. You can redeem these points for discounted items or apply them for a discount towards a purchase.

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What are the Rewards Pprograms items available?

  • Your can see a list of our current Rewards Items here

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How do I know my accumulated Rewards Points balance?

  • Your balance is listed on every receipt you get.

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How do I redeem my point when ordering online for pick up or delivery?

  • You can add a item from the Rewards List to your cart and let us know in the notes section of your order that you would like to redeem points towards that item. We will adjust the total accordingly.

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Do you carry clones?

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Do you offer returns on seeds or clones?

    We do not offer returns or exchanges on seeds and clones

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Do you carry Dark Heart Nursery clones?

    Yes, we carry them at our Oakland and San Jose location. Due to the overwhelming demand for DHN Clones in Oakland, you must order them in advance. Make sure to read the entire DHN FAQ for more information.

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When are DHN clones available?

  • Oakland location: DHN clones are available for online ordering on Monday and Friday. Please check throughout the day for the updated list.
  • San Jose Location: Available only in-store on Thursday, first come first serve.

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How do I reserve DHN Clones: Oakland location only!

  • You must be registered as a member, and have an account in our online account for our shopping cart
  • DHN clones are available for online ordering on Monday and Friday. Please check throughout the day for the updated list.
  • From the Drop-down menu select “Clones” (The selection is only available when there are clones on sale)

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How many DHN clones can I reserve?

    Our limit is 99 clones per order. Orders cannot be changed after being placed.

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How can I change my order of DHN Clones?

    Unfortunately, Dark Heart Nursery clone orders cannot be modified. Multiple orders will not be filled.

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I received a confirmation with zero quantity, do I still have a reservation?

    This indicates the product has been sold out. Please choose another strain and place another order.

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When can I pick up my DHN Clones?

  • For quality control reasons we can only hold clone reservations for 24 hours.

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How long do you hold DHN Clone orders?

    We will hold all DHN Clones orders for 24 hours after the order is placed. After that, unclaimed orders will be released to the public.

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Can I select my DHN Clones when I arrive?

    DHN Clones orders will be pre-packaged and will not be swapped or selected at the counter. Members are allowed to deny the order but will not be able to order again until all reservations are filled.

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Can my friend pick up my order?

    Only the member placing the order or the member caregiver will be allowed to pick up the order.

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Any other tips for picking up my DHN clones?

    Make sure to bring your current recommendation letter and government issued ID. We must verify all recommendations letter in order for a purchase to be completed.

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If you have more questions or if you would like to make suggestions, contact us.


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Harborside Oakland

1840 Embarcadero
Oakland, CA 94606

(888) 994-2726 x3

Harborside San Jose

1365 North 10th St
San Jose, CA 95112

(888) 994-2726 x4

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Harborside

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